Kay is the worst jewelry company ever and this store has terrible customer service. The man who was staffing the store was totally rude and impatient with me when all I wanted was an inspection. It seemed to bother him to have to do his job. Last year, Kay replaced some side stones in my ring and left it looking messy and cheap. It took months of me demanding to have it repaired over and over again for it to finally look like new. I love my ring but I hate having to step foot in this store for inspections and I will never buy an item from Kay again.
I want to start off by saying that my family has bought multiple items from Kay. I went in the purchase a ring for my boyfriend and after being pressured to buy the most expensive thing I decided on what I originally went in for. I was told they could only buy it online but that they could do it at the store so I payed in full. I was told at checkout by the guy manager (the one that is there EVERYDAY)that I could either keep the receipt or they could shred it so I kept it. I was also told that if I needed to exchange the ring for a different size I could without a problem. When it was ready I went in to pick it up but they told me I needed a recipe to do so even though they had offered at checkout to shred it! I told them what I was told and they denied it and proceeded to make ME feel like an idiot. Once they were able to look it up they tried to give me a referbished women's ring without even checking the first name! After getting my ring and giving it to my boyfriend, it didn't fit. We went to get it exchanged like we were told we could do. The same manager claimed up and down he never said that but that they would try to figure things out and call me. They said that 4 times before I actually got an answer. I was then told that they could refund me (tie up my money) and charge me again. Not happy. After calling corporate I was told that it would take 3 MONTHS to receive a new ring when the website said it would only take 2 weeks! Needless to say I got my money back and bought the same ring for $25 cheaper at zales (within a week!) where they appreciate my business. Don't expect to see me or my family again.
The staff is always very nice and helpful.
Went to this store at 6:37 pm on Christmas eve because the store hours showed it was open until 9 pm. The three employees decided to lock up the store early and would not let anyone in the store.
Lekenya is awesome it work with!
Kay Jewelers is a US Jewelry Store based in Snellville, Georgia. Kay Jewelers is located at 1350 Scenic Hwy S Suite 336, Snellville, GA 30078, USA.
Please contact with Kay Jewelers using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Kay Jewelers opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.